If you are using OS X 10.8 Mountain Lion, you can use Boinx Software's superb Sandbox Cleaner and follow its instructions.In order to see what components you have installed: Thus, you should either upgrade the component or remove them. Due to Apple's Sandbox restrictions, older Quicktime components may crash GIF Brewery. The most common reasons for these crashes are out-dated Quicktime Components, such as 3ivX, Perian, Flip4Mac, or DivX. This is an indication that GIF Brewery is not able to load Perian, because Perian must be installed for all users. Users/./Library/QuickTime/ponent/Contents/MacOS/Perian: open() failed with errno=1 If you look in your Console (as described above), you might have noticed a line that looked like: GIFBrewery: Error loading /Users/./Library/QuickTime/ponent/Contents/MacOS/Perian: dlopen(/Users/./Library/QuickTime/ponent/Contents/MacOS/Perian, 262): no suitable image found. Note however, that third-party Quicktime components are NOT supported by GIF Brewery and should be used at a user's discretion. In order to open DivX files, you will need a Quicktime components, such as Perian installed. While the AVI format is supported, its common codec (DivX) is not. A common culprit for blank screens are AVI files. However, in order for a video to be playable in GIF Brewery, the file's format & video codec must both be supported. Many common file-formats & codecs are supported by GIF Brewery by default. Opening a supported file-format (such as AVI), but using unsupported codec (such as DivX). This is a known issue and will hopefully be fixed in a future update. However, the vast majority of USB-connected displays/monitors are not hardware-accelerated. This is true for the standard Mac display and any display connected via a Thunderbolt/MiniDisplay Port. GIF Brewery currently requires displays to support hardware acceleration. Using a secondary monitor/display connected via USB/DisplayLink. This issue is caused by GIF Brewery being able to open the file, but not being able to properly decode or display the video content. If you've opened a video and it just sits there saying "Movie Loading.", then you are experiencing a blank screen issue. Please send these to GIF Brewery's support in order to help you fix the issue. If GIF Brewery has crashed, it will add a log into that area. This will show all the lines originating from or dealing with GIF Brewery.Īlso, on the left hand-side, you'll also see a section called User Diagnostic Reports. The first thing to do once Console is open is to filter for GIFBrewery in the top right. You may also find it quickly by using Spotlight. The Console application is located in /Applications/Utitlies/. GIF Brewery, like many apps, writes occasional messages to the log to help with debugging and support. To help diagnose issue, the easiest way to get information is by using Apple's Console, which keeps logs of app activity. This page should hopefully help you self-diagnose and fix some of the most common issues: blank screens & crashes. Hello, if you're looking at this page, that probably means you are experiencing issues or even crashes with GIF Brewery. The Basics of GIF Brewery Dealing with Crashes & Quicktime Components Want one-on-one support for crashes? You may always e-mail us! We'll get back to you as soon as possible.
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